Last updated: 03/06/2026

This Shipping Policy explains how lucyworldshop (lucyworldshop.com) ships and delivers your orders.

1. Shipping Coverage

We ship our products across all EU countries. Orders can be delivered to a location of your choice (e.g., home or work address). Please note that we do not deliver to P.O. boxes.

2. Processing and Delivery Times

Orders are typically processed within 24 hours for most items. Some products may require up to 72 hours of processing time depending on availability and category.

Estimated delivery times vary by location:

• Your country: 2–3 business days
• Other European Union destinations: 3–6 business days

Exact delivery timelines will be shown during checkout and confirmed via email after the order is placed.

3. Shipping Costs

Shipping includes express delivery, tracking, and signature upon delivery to ensure the safety and integrity of the goods. We offer:

• Free shipping on selected products or promotional items
• Standard shipping fees for all other items, communicated during or after checkout depending on your location and product type

Once your order is confirmed, you will be contacted with details about the shipping method and any applicable costs.

4. Order Tracking

Once your order has been shipped, you will receive a confirmation email with a tracking number and a link to monitor the status of your delivery.

5. Returns and Refunds

In accordance with EU consumer law, you have the right to withdraw from your purchase within 14 days of delivery. To request a return or refund, contact us at info@lucyworldshop.com with your order details and our team will assist you with the process.

6. Delivery Issues or Delays

While we work with reliable couriers, unexpected delays due to customs, holidays, weather, or courier-related issues may occur. If your order is delayed or not received within the estimated timeframe, please contact us at info@lucyworldshop.com for assistance.

7. Damaged or Incorrect Items

If you receive a damaged or incorrect product, please notify us within 48 hours of delivery at info@lucyworldshop.com. We will arrange a replacement or refund as appropriate after reviewing the case.

For any shipping-related questions, contact

WHATECH MOBILE CO., LIMITED

Huanbin Lin

Room 505, 5th floor, Beverley Commercial Centre

87-105 Chatham Road South

Tsim Sha Tsui

Hong Kong

 at info@lucyworldshop.com