Last updated: 03/06/2026

This Refund Policy explains the conditions for returns and refunds for purchases made on lucyworldshop (lucyworldshop.com).

1. Return Period

You have the right to return your product within 14 days from the date of delivery, in accordance with EU consumer law. After 14 days have passed, we may not be able to offer a full refund or exchange.

2. Conditions for Eligibility

To be eligible for a return or refund:

• The item must be unused and in the same condition as when you received it
• The product must be in its original packaging
• You must provide your order number or proof of purchase

3. Non-Returnable Items

For hygiene and safety reasons, certain products cannot be returned, including:

• Sealed items that have been opened, for health or hygiene reasons
• Hazardous materials, flammable liquids or gases
• Gift cards

4. Partial Refunds

In some cases, only a partial refund may be granted:

• Any item not in its original condition, damaged, or with missing parts not due to our error
• Any item reported more than 30 days after delivery

5. Refund Processing

Once your return request has been reviewed and approved, we will notify you by email. Approved refunds are issued to your original payment method or via bank transfer (in the case of cash on delivery) within a few working days.

6. Late or Missing Refunds

If you haven’t received your refund yet:

• First, check your bank account again
• Then contact your credit card company, if applicable
• Then contact your bank — there is often a processing delay

If you’ve completed all these steps and still haven’t received your refund, contact us at info@lucyworldshop.com.

7. Sale Items

Only regular-priced items are eligible for a refund. Sale or discounted items may not be refundable.

8. Exchanges

We only replace items if they are defective or damaged. To request an exchange for the same product, contact us at info@lucyworldshop.com with your order number and a description of the issue.

9. How to Request a Return or Refund

To start a return or refund, simply contact us at info@lucyworldshop.com with your order details. Our customer service team will review your request and guide you through the entire process — there is no need to ship anything to a return address on your own.

For any questions about this Refund Policy, contact

WHATECH MOBILE CO., LIMITED

Huanbin Lin

Room 505, 5th floor, Beverley Commercial Centre

87-105 Chatham Road South

Tsim Sha Tsui

Hong Kong

at info@lucyworldshop.com.